# \[Resolved\] Error installing sdv enterprise

**URL:** <https://forum.datacebo.com/t/resolved-error-installing-sdv-enterprise/176>\
**Category:** Installation\
**Created:** [May 7, 2024, 7:37pm UTC](https://forum.datacebo.com/t/resolved-error-installing-sdv-enterprise/176 "2024-05-07T19:37:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![yuntien.lee](https://avatars.discourse-cdn.com/v4/letter/y/7ba0ec/32.png) [@yuntien.lee](https://forum.datacebo.com/u/yuntien.lee)\
**Post date:** [May 7, 2024, 7:37pm UTC](https://forum.datacebo.com/t/resolved-error-installing-sdv-enterprise/176/1 "2024-05-07T19:37:54Z")

</div>

Hi Support,  
We got this error message when installing sdv enterprise. Can you advise how to solve this issue? Thanks.

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/sdv/original/1X/b4247dad9b421f8094df5312498e695af6e92f58.png)

---

<div class="post-metadata">

**Author:** ![gaurav](https://avatars.discourse-cdn.com/v4/letter/g/b487fb/32.png) [@gaurav](https://forum.datacebo.com/u/gaurav)\
**Post date:** [May 7, 2024, 7:40pm UTC](https://forum.datacebo.com/t/resolved-error-installing-sdv-enterprise/176/2 "2024-05-07T19:40:39Z")

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Hi Yun-Tien,

Apologies for the error you are receiving.

1. Can you try running the following command? It contains the username and license key in the command itself.

```shell
pip install sdv_enterprise --index-url https://pypi.datacebo.com --timeout 600 --no-cache-dir

```

1. If that does not work, can you run this code and provide us with the output:

```python
import platform
import pip
import subprocess
import sys

os_version = platform.version()
if sys.platform == 'darwin':
    os_version = subprocess.check_output(['sw_vers', '-productVersion']).strip().decode('utf-8')

bit, _ = platform.architecture()
if platform.system().lower() == "windows":
    arch = subprocess.check_output(['wmic', 'OS', 'get', 'OSArchitecture']).strip().decode('utf-8')
else:
    arch = subprocess.check_output(['arch']).strip().decode('utf-8')

print('General Requirements:')
print('Operating System :', sys.platform)
print('Operating System Version:', os_version)
print('Architecture:', arch)
print('System Bit:', bit)
print('Python Version:', platform.python_version())
print('pip Version:', pip. __version__ )
print('Additional info:')
print('Operating System (run time):', platform.system())
print('Architecture (Python):', platform.machine())
print('Python Implementation:', platform.python_implementation())

```

This will provide us with your system requirements and better help us troubleshoot the issue.

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<div class="post-metadata">

**Author:** ![yuntien.lee](https://avatars.discourse-cdn.com/v4/letter/y/7ba0ec/32.png) [@yuntien.lee](https://forum.datacebo.com/u/yuntien.lee)\
**Post date:** [May 7, 2024, 9:23pm UTC](https://forum.datacebo.com/t/resolved-error-installing-sdv-enterprise/176/3 "2024-05-07T21:23:40Z")

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General Requirements:  
Operating System : win32  
Operating System Version: 10.0.22631  
Architecture: OSArchitecture  
64-bit  
System Bit: 64bit  
Python Version: 3.12.1  
pip Version: 23.3.1  
Additional info:  
Operating System (run time): Windows  
Architecture (Python): AMD64  
Python Implementation: CPython

---

<div class="post-metadata">

**Author:** ![gaurav](https://avatars.discourse-cdn.com/v4/letter/g/b487fb/32.png) [@gaurav](https://forum.datacebo.com/u/gaurav)\
**Post date:** [May 7, 2024, 9:28pm UTC](https://forum.datacebo.com/t/resolved-error-installing-sdv-enterprise/176/4 "2024-05-07T21:28:10Z")

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@yuntien.lee, thank you for that information.  
Can you try running this?

```shell
pip install sdv_enterprise --index-url https://pypi.datacebo.com --timeout 600 --no-cache-dir --trusted-host pypi.org --trusted-host pypi.python.org --trusted-host files.pythonhosted.org --trusted-host pypi.datacebo.com

```

This command let’s pip know to trust public PyPI and the DataCebo PyPI.

---

<div class="post-metadata">

**Author:** ![yuntien.lee](https://avatars.discourse-cdn.com/v4/letter/y/7ba0ec/32.png) [@yuntien.lee](https://forum.datacebo.com/u/yuntien.lee)\
**Post date:** [May 7, 2024, 9:45pm UTC](https://forum.datacebo.com/t/resolved-error-installing-sdv-enterprise/176/5 "2024-05-07T21:45:07Z")

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This works. Thanks. The thread can be marked finished, will create another if others come out.