[Resolved] Error installing sdv enterprise

Installation
1

Hi Support,
We got this error message when installing sdv enterprise. Can you advise how to solve this issue? Thanks.

image
image1734×927 102 KB

2

Hi Yun-Tien,

Apologies for the error you are receiving.

  1. Can you try running the following command? It contains the username and license key in the command itself.
pip install sdv_enterprise --index-url https://pypi.datacebo.com --timeout 600 --no-cache-dir
  1. If that does not work, can you run this code and provide us with the output:
import platform
import pip
import subprocess
import sys

os_version = platform.version()
if sys.platform == 'darwin':
    os_version = subprocess.check_output(['sw_vers', '-productVersion']).strip().decode('utf-8')

bit, _ = platform.architecture()
if platform.system().lower() == "windows":
    arch = subprocess.check_output(['wmic', 'OS', 'get', 'OSArchitecture']).strip().decode('utf-8')
else:
    arch = subprocess.check_output(['arch']).strip().decode('utf-8')

print('General Requirements:')
print('Operating System :', sys.platform)
print('Operating System Version:', os_version)
print('Architecture:', arch)
print('System Bit:', bit)
print('Python Version:', platform.python_version())
print('pip Version:', pip.__version__)
print('Additional info:')
print('Operating System (run time):', platform.system())
print('Architecture (Python):', platform.machine())
print('Python Implementation:', platform.python_implementation())

This will provide us with your system requirements and better help us troubleshoot the issue.

3

General Requirements:
Operating System : win32
Operating System Version: 10.0.22631
Architecture: OSArchitecture
64-bit
System Bit: 64bit
Python Version: 3.12.1
pip Version: 23.3.1
Additional info:
Operating System (run time): Windows
Architecture (Python): AMD64
Python Implementation: CPython

4

@yuntien.lee, thank you for that information.
Can you try running this?

pip install sdv_enterprise --index-url https://pypi.datacebo.com --timeout 600 --no-cache-dir --trusted-host pypi.org --trusted-host pypi.python.org --trusted-host files.pythonhosted.org --trusted-host pypi.datacebo.com

This command let’s pip know to trust public PyPI and the DataCebo PyPI.

5

This works. Thanks. The thread can be marked finished, will create another if others come out.

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